In today’s episode Trudy Berger and Arianna Alessio talk about luxury boutiques and management and they do it with Giorgio Motta.
Giorgio is General Manager of The Mall Luxury Outlets, a renowned Italian destination specialized in offering exclusive experiences in the luxury shopping scene.
The Mall Firenze, located in the heart of Tuscany and The Mall Sanremo, in the “Riviera dei fiori” close to the French Riviera, welcome every day visitors from all over the world. The uniqueness of these two realities is experiencing an unforgettable journey in the luxurious panorama, where fashion and unique experiences are the main themes.
In this episode we talk about the role of emotions in the luxury experience, the deep essence of luxury and the reasons why a customer buys and chooses a product over another one, what are the key elements to be a General Manager and the strategy that allowed The Mall Luxury Outlets to go from 5 employees to 70 in 6 years.
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